AIM - Stu/Cle Rg AIM Inbound CSR
Job Classification
Student-Regular
Position summary
Adventist Information Ministry seeks motivated, dependable individuals to work in our Contact Center as
Customer Service Representatives (CSRs). This is an entry level position with room for advancement.
Qualifications summary
Requirements:
- Must be a fluent and effective communicator in the English language. Ability to communicate in other languages a plus, especially Spanish.
- Project a Christian Spirit with a friendly, professional demeanor
- Working knowledge of the internet and Microsoft Teams
- Ability to multi-task and problem solve
- Must work weekend shifts (Saturday & Sunday)
- Must pass skills assessment
- Must work with integrity, dependability, honesty, and maturity
- Preference given to University Students
Duties and responsibilities
What You'll Do:
- Support 30+ Media Ministries via Inbound calls, sms chat, social media
- Process Ministry Offers
- Offer Prayer, Bible Studies, Literature
- Seek to connect callers to local Seventh-day Adventist Churches
Supervisory responsibilities
N/A
Qualifications
- Ability to effectively communicate verbally and in writing
- Spelling, grammar, and punctuation
Technical competencies
Interpersonal interactions
- Must be comfortable speaking to individuals of various backgrounds not related to SDA culture
- Work well with peers
Physical demands
Operates under normal work environment
Work environment
Well lit cubicle with headset and multi screen